A customer’s subscription is a portion of the solar farm’s production which is calculated based on their annual electricity usage. The value of those credits is set by the utility.
Due to seasonality, your solar credits might fluctuate throughout the year from very high in the summer to low in the winter. This is because there is more sun in the summer months, meaning more solar energy (and credits) will be generated, on average, than in the winter.
Depending on the state, it’s possible that your solar credits will offset over 100% of your utility bill. In this case your utility bill will be $0, and any excess credits will be banked on your utility account. Banked credits do not expire and will automatically be applied to future bills (dependent on state).
Your monthly Altus bill will always reflect the total number of solar credits sent to your utility account.
If you believe that your annual electricity usage has changed substantially, or you are continuing to see a buildup of solar credits on your account, please contact our customer service team so we can adjust the size of your subscription.
