How do I contact Altus Power?

Need assistance? We're here for you! Below you'll find Altus Power's contact information: 

Email: hello@altuspower.com
Phone: 1.888.88.ALTUS 

Please note, our Customer Experience Team is available M-F from 9am-5pm. If you reach us via phone outside of business hours, please leave us a detailed message and someone from our Customer Experience Team will return your call. 

Need Help Uploading Your Bill? 
If you are having trouble uploading your electric utility bill to the Community Solar application, you can email us a copy at hello@altuspower.com or text a picture or screenshot of your bill from your tablet or mobile device to 1-475-335-8703.

By texting Altus, you agree to receive SMS messages from Altus Power about your Community Solar account and application status. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to opt-out at any time. View our SMS Terms and Privacy Policy.