How do I contact Altus Power?

Need assistance with your Community Solar account? We're here for you! Below you'll find contact information for Altus Power's Customer Experience Team:

Email us:
hello@altuspower.com

Call us over the phone:
424-408-8623

Chat with us live:
To use our live chat, visit join.altuspower.com and start a conversation with our team right inside the Community Solar application or member portal.

Please note, our Customer Experience Team is available M-F from 9am-5pm. If you reach us via phone or live chat outside of business hours, please leave us a detailed message and someone from our Customer Experience Team will get back to you. 

Need Help Uploading Your Bill? 
If you are having trouble uploading your electric utility bill to the Community Solar application, you can email us a copy at hello@altuspower.com or text a picture or screenshot of your bill from your tablet or mobile device to 1-475-335-8703.

Please be sure to use the phone number associated with your Community Solar account if you plan to text a copy of your bill.

By texting Altus, you agree to receive SMS messages from Altus Power about your Community Solar account and application status. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to opt-out at any time. View our SMS Terms and Privacy Policy.