What if I move?

If you are moving and would like to transfer your Community Solar subscription to your new home or business, you must let us know about your upcoming move. Solar savings do not transfer automatically, even within the same utility zone.

If you are moving and would like to transfer your Community Solar subscription to your new house so you continue receiving solar savings, here's what you should do:

• Fill out this form with your first and last name and the email address associated with your current Community Solar account. Select the state to which you’re relocating.

• If Altus Power has a Community Solar project nearby and we can transfer your account, a Customer Experience agent will be in touch to begin the process.

• If your account can’t be transferred, we will initiate the cancellation of your subscription.

You will receive emails from hello@altuspower.com regarding the status of your move transfer request or cancellation request, so please be on the lookout.

When transferring your subscription, all the usual eligibility criteria apply. For example, you have to have an electricity bill in your name, you can’t be enrolled in another Community Solar program, and you can’t have solar panels on your roof. 

What if you forget to let us know about your move or you’ve already moved and didn’t realize you could transfer your subscription? No worries. Send us an email and we’ll get the ball rolling for you. 

If you are unable to transfer your subscription to your new home or do not wish to transfer it, please let us know either way so we can close out your subscription. After we close your subscription you may still see solar credits — and corresponding Altus invoices, if you receive them — for the next 2–3 billing cycles, or until your utility finalizes your account, whichever comes first.

Questions? Reach out any time at hello@altuspower.com.