If you would like to cancel, please contact our customer service team at hello@altuspower.com
Once we receive your request, we will initiate the cancelation process to remove your account from the project list. This requires action from your utility and can take a few billing periods for the utility to fully process your cancelation.
During this period, you will continue to receive solar credits on your utility bill. Once your cancelation is complete, you will receive no new solar credits on your account.
Any excess or banked solar credits on your account will automatically be applied to future bills. Banked solar credits will not expire.
